Bangkok, 5-7 November 2024 – PT Telekomunikasi Indonesia International (Telin) successfully being the finalist in the TM Forum Catalyst Awards held at Innovate Asia in Bangkok from November 5-7, 2024. Telin was nominated in two categories, Moonshot Catalyst and Open Innovation Catalyst, in recognition of its innovative contributions in delivering digital solutions for the telecommunications sector, and placed as Top 5 Finalist from total 50 finalists across the globe.
The TM Forum Catalyst Awards event showcased approximately only 15 Catalyst Innovation Projects in two main categories: Moonshot Catalyst and Open Innovation Catalyst. Telin was involved in two innovative projects within these categories.
In the Moonshot Catalyst category, Telin presented the "GenAI-driven Customer Care for Multichannel Business" project, which aims to enhance the customer experience using Generative AI technology. This project is designed to simplify customer care services through intelligent data collection and root cause analysis. With this solution, the customer care team can address customer issues quickly, provide better service, and reduce the complexity of handling high ticket volumes.
In the Open Innovation Catalyst category, Telin launched the "AI-driven Network Automation for Traffic and Service Resilience" project, focused on developing a more resilient network. This project aims to achieve 4/5 network automation levels by using artificial intelligence (AI) to improve network resilience, reduce downtime, and accelerate troubleshooting processes. This innovation not only enhances operational efficiency but also provides an overall better customer experience.
Telin’s participation in the TM Forum Catalyst Awards is an important step in its efforts to support digital transformation and enhance connectivity in the telecommunications sector. With this recognition, Telin demonstrates its commitment to continue delivering solutions based on cutting-edge technologies, such as AI and automation, to meet customer needs and advance the telecommunications industry.
Budi Satria Dharma Purba, Telin CEO stated, "Our participation in the TM Forum Catalyst Awards is a testament to Telin's unwavering commitment to global innovation. We are proud to showcase how Telin can take part on the AI-driven solutions transforming the telecommunications landscape, not just in Indonesia, but on the world stage. This recognition reinforces our mission to lead in delivering advanced, adaptive, and customer-centric solutions that support the digital economy and drive sustainable growth across global markets."
The Innovate Asia event in Bangkok serves as a platform for Telin to demonstrate how these solutions can be practically applied to improve service quality and operations and also stand as evidence that AI- and automation-based innovations developed by Telin can have a significant impact on the industry.
With this milestone, Telin aims to continue driving digital transformation in Indonesia and international markets, providing technologies that support the growth of the digital economy. Participation in the TM Forum Catalyst Awards shows that Telin is not only focused on the domestic market but also aspires to compete and innovate at a global level. Through the development of AI and automation technologies, Telin continues to strive to make a positive and sustainable impact for all stakeholders in the telecommunications industry.