High Quality Communication Technology to Support Multiple Services Anywhere in The World.
Many of our customers require seamless international mobile coverage to ensure smooth business process flows and enhance productivity. Leveraging our digital abilities and robust infrastructure, we offer a complete range of mobile services for voice and data including value-added services that are designed to keep you efficiently and consistently connected on a mobile basis.
Using Telin's Short Message Service (SMS) texting service, you can send secure text messages to mobile phones all over the world. Within Indonesia, our sister company Telkomsel also happens to be the main single gateway for international SMS.
Service Level Agreement (SLA)
1. Type: HighCritical service outages: Total network outage, Service down, Severely degraded performanceMTT Respond: 15 minutes; Update period: 60 minutes; MTT Restore: 4 hours2. Type: MediumService degradation: Partial network outage, Quality of service issue, Lightly degraded performance monitoringMTT Respond: 15 minutes; Update period: 120 minutes; MTT Restore: 8 hours
3. Type: LowNon service affecting: Request log, Request new connectivity, General advice for advice and product usageMTT Respond: 15 minutes; Update period: 180 minutes; MTT Restore: 12 hours
A one-way message produced by an application (such as an advertising message) that is sent to a mobile subscriber.
A text message is sent from a mobile user to an application, for example for competitions and voting campaigns.
Two-way messaging between two mobile phone users.
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With Telin IPX next generation IP-based platform and connectivity, through a single interconnection you can access a comprehensive array of services with guaranteed end-to-end Quality of Service. These services including Data Roaming, Message Hubbing, Voice Connect, Transport/Connectivity, Hosted Disaster Routing Agents and Monitoring Tools for optimal performance.
Our IPX service is supported by more than 300 mobile network operators around the world for 2G/3G/4G roaming through direct and peering connections.
Customers have the option of adopting Telin IPX as a standalone service, or as part of a larger network modernization project.
IPX Telin as a Service
Under this option, customers sign on for one or several Telin IPX services under a standalone service agreement containing product/service chosen.
Telin IPX as a Platform
Telin IPX may also be introduced to customers as a supporting component of a network modernization project, in order to improve the performance of new as well as existing services such as GRX, signalling, roaming, SMS/MMS interconnection, and LTE / WIFI Roaming using diameter signalling. In this case, the Telin IPX usage may be covered under the terms of the existing contract. Alternately, a standalone contract or agreement may be drawn up for new products and services that specifically includes the use of Telin IPX.
Telin IPX Service has a total of 24 PoPs supporting multiple services in following countries:
Our IPX provides a next generation interconnect solutions that follows the GSMA's four key principles for successful IP interworking: openness, quality, cascading payments and efficient connectivity.
Service Level Agreement (SLA)1. Availabilityminimum level of 99.95% for availability for all traffic classesnote: In order to reach this number, network element or link used need to implemented redundantly.2. Packet Loss Rate (PLR)Packet Lost Rate (PLR) is equal or less than 0.1% for all traffic classes except Best Effort traffic classnote: Packet drop is caused by over-utilization on access point link is not included in this PLR calculation. Access link utilization exceeding 70% (measured in the interval of 5 minutes) may cause packet loss.3. Round Trip Delay (RTD)RTD is varied between origin locations & different destinations for all traffic classesnote: Telin will share RTD measurement & calculation in its IPX network to guarantee to other party (customer/peering partner).4. JitterMaximum of 10ms for Jitter for Conversational Class & Streaming Classnote: Telin will guarantee average monthly jitter between peering point and edge router from IPX network
IPX Telin - GRX
Data roaming service for 2G/3G
IPX Telin - LTE Roaming
Data roaming service for 4G (LTE)
IPX Telin - Roaming Signaling
Signaling service for international roaming: SS7, ANSI-Conversion, SIGTRAN
IPX Telin - SMS Hubbing
Inter-operability service between MNO for International SMS delivery
IPX Telin - Voice over IPX
Voice interconnection service between operator: direct partner (on-net in 1 IPX network) or off-net with more reliable quality
IPX Telin - Bilateral Connect
Data connection service between CP/OTT Player with ISP/Mobile Operator for specific delivery service
Hosted DRA (Diameter Routing Agent)
DRA (Diameter Routing Agent) service for customer who do not have their own DRA so Customer still can use IPX service
Optional service for Telin IPX customer so they can monitor service performance/roamers behavior in detail
Extend your Wi-Fi roaming coverage to include Indonesia in partnership with us. We work with many international W-Fi operators to provide them with roaming Wi-Fi in Indonesia, leveraging our local networks so that end users can seamlessly use @wifi.id networks in selected locations within Indonesia.
Wi-Fi Roaming provides Internet services platform based on Wi-Fi technology which can be utilized by Global Wi-Fi operators to serve their end-users. The @wifi.id network is very reliable with coverage on all over Indonesia. This will provide guaranteed high quality connections to all end users.
Service via Connection Manager
End users will be connected to a SSID that has been assigned by the Indonesia Wi-Fi and the Global Wi-Fi operator, using a connection manager application.
Service via Web Service
Our Wi-Fi Roaming partners’ end users can easily log onto the Indonesian Wi-Fi network by inputting a username and password into a dedicated website page.
NeuAPIX is a leading open source Communication Platform as a Service (CPaaS) provider. Our cloud-based platform supports omni-channel customer experiences including use of Voice, Video, Public Cloud and Hybrid Cloud for both localized and regionalized applications.
Our CPaaS platform allows organizations of any size to use integrated real-time communications applications at a fraction of its usual cost and complexity. Whether you are a service provider or an enterprise organization, the NeuAPIX CPaaS platform lets you quickly add real-time communications features (Voice and SMS) to your applications without needing to build complex telecom infrastructure and interfaces. These features allow you to conduct marketing campaigns, handle P2P communications, and run similar services as needed.
You don't need to be an expert
With NeuAPIX, there's no need for you to keep on top of the different telco components, integration requirements and communications protocols required for your service to run. Simply leave it to us to keep it running optimally backed by our existing telco capabilities and our 24/7 cloud service.
Leverage full-stack CPaaS power
NeuAPIX is currently the only full-stack CPaaS platform that provides robust open-source software based on telco components. A pioneer in this space, CPaaS pioneer, NeuAPIX has leveraged Telin and our parent company Telkom's extensive telco expertise and resources to create easy-to-use APIs that make telco services readily accessible to service providers and enterprises. We also offer white labeling capabilities, including customer domain, supporting you to go-to-market with our CPaaS solutions under your own brand.
Bring your own carrier (BYOC)
Use your own Voice and SMS infrastructure and connect it with NeuAPIX in just minutes to become a CPaaS provider yourself.
Engage with end users better
NeuAPIX offers a variety of options for customer engagement that allow you interact far better than Interactive Voice Response (IVR) methods. The result? Greater B2B and B2C customer engagement, lower costs and increased revenues potential.
Better communication at lower cost
With voice and messaging as part of its core offerings, NeuAPIX can help both service providers and enterprise businesses to significantly reduce communication costs.
Benefit from Voice and SMS services tailored to your needs
NeuAPIX robust REST APIs lets you build and customize Voice and SMS services that satisfy your own business and customer demand. An intuitive Visual Designer makes it possible to create unified communication applications within minutes.
Scale as you grow
Because your services are hosted on the Cloud you can scale as you grow - no need to build extra costly infrastructure.
More information about NeuAPIX please visit Telin NeuAPIX microsite
Telin NeuAPIX offers all telco capabilities (real time voice/video/messaging) in a single platform:
Our open source architecture allows you to use the operator of your choice. Thus, you can use our dedicated cloud solutions including Visual Designer technology, to improve your existing network infrastructure through a new application that aims to enhance the customer experience in just minutes.
Our Visual Designer drag and drop tool allows you to create engaging experiences for customers with voice-activated capability. The experience includes features such as voice recording, call storage, creation and management of conference services, text-to-speech handling and speech recognition technology integration, all of which can help drive revenue.
Activate your business SMS workflow to your customers by utilizing Telin NeuAPIX to reuse existing numbers and clients that support UC SMS, thereby increasing communication with clients you already have.